Support

We reply within 1–2 business days

Questions, problems, or feedback about LifeShift? We read every message and a real person answers.

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To help you faster, please include:

The device you use (iPhone / iPad) and iOS version
What you were doing when the issue happened
A screenshot or screen recording if you can
The email address you signed in with, if relevant

Common questions

How do I cancel my subscription?

Subscriptions are managed by Apple. On your device, open Settings → your name → Subscriptions, select LifeShift, and tap Cancel. Your access continues until the end of the period you already paid for.

How do I request a refund?

Payments are processed by Apple, so refunds are handled by Apple too. Go to reportaproblem.apple.com, sign in with the Apple ID used for the purchase, and follow the steps. You can also reply to the purchase receipt email Apple sent you.

How do I restore a purchase on a new device?

Sign in with the same Apple ID and open LifeShift → Profile icon → subscription → Restore Purchases. Make sure you are signed in to the App Store with the Apple ID that made the purchase.

What happens during the free trial?

New subscribers get 3 days free. The trial auto-renews into a paid subscription unless it is canceled at least 24 hours before it ends. Cancel anytime in Settings → your name → Subscriptions — you keep access until the trial period ends.

How do I delete my account and data?

In the app: Settings → Data → Delete account & all data. This permanently removes your reviews, promises, and account from our servers. You can also export everything first (Settings → Data → Export my data). If you cannot access the app, email us at support@scul.dev from the email linked to your account and we will delete it for you.

I found a bug or have a feature idea

Great — send it to support@scul.dev. Bug reports with screenshots get fixed fastest.